Delivery & Returns

 
Delivery
We offer worldwide shipping. See the table below for estimated delivery times. Shipping cost varies by location and is calculated at check out.

Location

Delivery Time

UK

1-5 working days

Europe

3-9 working days

USA 

5-14 working days

Brazil

5-18 working days

 

Rest of the World

5-21 working days 

 

Duties & Tax
Please be aware that orders sent to addresses outside the UK may be subject to import duties and taxes. We have no control over these and have to ask that the customer is responsible for settling the cost. Unfortunately, these vary for different countries, so we are unable to estimate what they will be on a case by case basis.
Returns & Exchanges
 
Returns Procedure
We want you to be completely happy with your purchase so we accept returns, in the original condition, up to 28 days after purchase.
Begin a returns procedure by emailing info@mackinnonwatches.com
Please help us by including the order number it relates to and whether you want a refund or an exchange, when sending the item back to us. Without these details we are not able to take any action.
 
Faulty Product Returns
Our watches are supplied with a warranty period of 2 years from the date of purchase. This covers mechanical defects to the watch. We are not responsible for any damage caused by inappropriate use. From the warranty are excluded: glass, strap & battery.
Returns and exchanges will only be processed if accompanied by proof of purchase. All goods will be inspected on return and any item in unsuitable condition will be sent back to you.
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